Producer, Marketing Operations

VML MAP is seeking a talented Producer to drive the execution of impactful marketing projects for one of our major international clients. Join our team in beautiful San Jose, Costa Rica, and collaborate with a global network of colleagues to bring innovative campaigns to life!

What will your day look like?

As a central figure in the project lifecycle, you'll leverage your project management expertise and collaborative spirit to ensure timely, on-budget delivery of high-quality work that fosters exceptional consumer experiences. Your ability to navigate a complex organization and build strong working relationships will be critical.

More specifically, your tasks will include:

• Collaborate with internal and external stakeholders to ensure seamless project execution and alignment with client goals.
• Partner with Operations Manager(s) to manage daily workload, optimize resource allocation and ensure appropriate staffing levels.
• Create and maintain detailed project timelines and budgets, proactively identifying and implementing risk mitigation strategies.
• Uphold brand standards and quality expectations across all project deliverables, ensuring consistency and excellence.
• Proactively identify and address team challenges, escalating issues as needed, and provide regular, clear reports to management and stakeholders on project status and performance.

Who are you going to work with?

You'll play a vital role in a tightly coordinated team of Campaign Specialists, Coordinators, Solution Experts, Operations Managers, and Account Management professionals. You'll be supported by a talented and driven team, all working together to achieve success. VML MAP fosters a flat organizational environment where everyone's voice is valued, encouraging collaboration and driving innovative solutions.

What will you bring to the table?

We're looking for a proactive and energetic Producer with a positive mindset and a proven ability to manage multiple projects simultaneously. You're highly organized, detail-oriented, and comfortable navigating the complexities of large, international organizations. Your experience in a client-facing role has equipped you with the skills to build strong relationships, proactively identify client needs, and advise on process improvements that unlock new opportunities for collaboration. If you're passionate about the tech-driven side of marketing – where data, automation, and personalization fuel innovation – and eager to contribute to a dynamic team, this could be the perfect role for you!

In addition, you have:

• 2+ years of experience as a Producer, Project Manager, or Coordinator with a focus on CRM and/or digital marketing projects.
• Demonstrated ability to manage project budgets, monitor resource allocation, and contribute to forecasting efforts.
• Proven track record of successful client management, including proactive communication and effective expectation setting.
• Excellent and professional verbal and written communication in English.
• Post secondary education in Marketing OR Communication OR Project Management OR related field.
• Proficiency in Microsoft Office Suite and familiarity with CRM software (e.g., Adobe Campaign, Salesforce, Braze, etc.)
• Flexible mindset and able to adapt quickly to demands of challenging and unique projects.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

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